Our available payment methods are Bank Transfer, Credit Card, PayPal or PayByLink.

Bank Transfer:

Bank UniCredit Bank AG - London Branch
DE78100208900024311899
Account number 24311899 Sort Code HYVEDEMM488 (must be specified) BIC HYVEDEMM488
It may take 2-4 business days for payment to reach us.

Credit Card:

We accept MasterCard and Visa credit cards.
The receipt of payment from us is almost immediate. If the order is not completed (checkout not completed) the payment will be reserved anyway. This reservation will be automatically unlocked after about 30 minutes.

Paypal:

You can pay securely and easily via PayPal. You will be redirected directly to PayPal at the end of the ordering process.

PayByLink:

If you contact us via phone or e-mail we can send you a link to pay with a credit card. The link takes you to a secure, Adyen-hosted payment page where you can finalize the payment.

The prices of our products are subject to fluctuations, which depend on supply and demand, limited promotional sales and many other factors.

Please understand that we are unable to provide any further information relating to our internal price calculations.

We recommend that you revisit our website as we hold regular sales, and sign up for our newsletter for exclusive promotions and discount offers.

In case you already placed an order on our website and then the price changed you can contact our customer service and we will proceed with a partial refund of the price difference.

We recommend that you revisit our website as we hold regular sales, and sign up for our newsletter for exclusive promotions and discount offers.

In the event of a refund, we will always securely refund your money via the originally chosen payment method.

You've requested a partial or full refund by filing a claim or agreement, but haven't received it yet? We're sorry to hear that. Please contact our customer service so that we can help you immediately.

There is a surcharge for cash on delivery option because within our carriers, only specialized teams can carry on this mode in a secure manner, hence it is relatively more expensive than a normal order.

In case you have subscribed to our newsletter and you didn't receive a voucher, please contact our customer service. We will provide a solution for you.

A product price has changed after completing the order process on our website? Or did you forget to redeem our newsletter voucher? No problem: Our customer service will be happy to help you.

If you want to buy as a Business Customer, please contact our Business Department directly by writing an email to [email protected] Our colleagues will give you all the information you need and will be able to help you with the purchase process as a professional customer. Please contact the department in English or German and note that it may take 1-2 weeks for this department to respond.

In case you placed an order but you didn´t receive any confirmation, please contact our customer service. We will provide a solution for you.

If you cannot recognize the charge on your bank account please check with family members or friends if they placed an order on your behalf.

In case you still cannot find any order placed, please contact our customer service. We will provide a solution for you.

In case you have transferred us more money than needed or your credit card was charged the wrong amount, please contact our customer service. We will provide a solution for you.

Remember to provide proof of payment.

Your proof of payment should include the following information:

(PayPal)

• the e-mail address you used for payment
• to which PayPal account (our e-mail) you paid
• Amount, date

(Credit/Debit Card)

• the e-mail address with which you ordered
• Amount, date

(Bank Transfer)

• Who made the transfer? (Account holder, IBAN)
• To which account was the money transferred? (our account number)
• Amount, date
• Intended use

If you want to get a copy of the invoice, please contact our customer service. We will provide a solution for you.

As a matter of company policy, no changes or modifications are allowed to be made to the invoice once it has been issued. We understand that this may cause you inconvenience. Please accept our sincere apologies.

In order to benefit from the VAT refund, you must first be registered as a "Professional Client".

For future purchases without VAT, I recommend that you contact the department in charge of sales to professionals: [email protected]Please contact this department in German or English to ensure a quicker response.